Marco Yim

Assistant Vice President - Software Development

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+852 9788 1256

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marco.yim@outlook.com

W

WhatsApp Me

L

linkedin.com/in/marco-yim

A software development professional with over a decade at Frasertec Limited, progressing from Junior Programmer to Assistant Vice President. Specialized in developing custom business solutions for SMEs including CRM, ERP, POS, and CMS systems. Skilled in cloud architecture and DevOps practices with expertise across multiple programming languages and platforms. Committed to delivering high-quality, scalable applications that drive business efficiency.

Technical Expertise

.NET Framework

AWS Services

Azure Cloud

GCP APIs

Docker

CI/CD Pipelines

Azure DevOps

C#

VB.Net

ASP.NET

HTML5

CSS3

React

jQuery

RESTful APIs

Java

PHP

JavaScript

MySQL

MSSQL

Oracle DB

MongoDB

Key Achievements

Implemented Agile methodologies that reduced project delivery times by 25% for SME clients, increasing on-time project completion rate from 70% to 95%
Designed and delivered a modular CRM/ERP solution that improved client operational efficiency by an average of 35% and reduced manual data entry by 60%
Spearheaded cloud migration initiatives resulting in 40% cost reduction in IT infrastructure for clients while improving system availability to 99.9%
Built and mentored a team of 5 developers with 90% retention rate over 3 years, improving overall team productivity by 30%
Maintained 95% client satisfaction rating across all projects, with 80% of new business coming from referrals

Professional Experience

Assistant Vice President

Frasertec Limited, Hong Kong / Singapore

January 2017 - Present

Lead the strategic direction of software development teams and client engagements, focusing on creating custom business applications for SME clients across Hong Kong and Singapore. Manage resource allocation, technology roadmaps, and client relationships while maintaining high quality standards.

Key Responsibilities & Achievements:

Lead a cross-functional team of 5 software developers, system engineers, and UI designers, with 20% year-over-year improvement in delivery efficiency
Transformed project management approach by implementing Agile methodologies, resulting in 35% faster response to client change requests
Designed cloud migration strategy for legacy applications, reducing hosting costs by 40% while improving performance
Established CI/CD pipeline using Azure DevOps, reducing deployment errors by 75% and cutting release time from days to hours
Developed and maintained relationships with 15+ key clients, achieving 95% client retention rate

Azure DevOps

AWS

GCP

Docker

CI/CD

Agile

Cloud Architecture

System Analyst

Frasertec Limited, Hong Kong / Singapore

2015 - 2016

Served as a bridge between client business needs and technical implementation, gathering requirements, designing solutions, and coordinating with development teams to ensure accurate delivery of projects.

Key Responsibilities & Achievements:

Redesigned requirements gathering process, reducing specification revisions by 50% and improving initial requirement accuracy
Analyzed business processes for 10+ clients, identifying automation opportunities that reduced manual work by an average of 60%
Designed database schemas and system architectures for ERP and CRM systems that scaled to support 200% business growth
Implemented comprehensive testing protocols that reduced post-deployment issues by 65%

Requirements Analysis

System Design

UML

Database Modeling

QA Testing

Programmer, Analyst Programmer

Frasertec Limited, Hong Kong

2010 - 2014

Developed and maintained software applications focusing on backend services and database integration. Created scalable solutions for business process automation and data management systems.

Key Responsibilities & Achievements:

Developed core modules for custom CRM system that reduced client customer response time by 40%
Created inventory management system that improved stock accuracy from 85% to 99%
Implemented API integrations between disparate systems, eliminating 15+ hours of weekly manual data entry
Optimized database queries which improved application performance by 60% during peak usage periods

C#

VB.Net

Java

PHP

JavaScript

MySQL

Oracle

Technical Skills & Education

Programming & Development

C# / .NET Framework 95%

VB.Net 90%

Java 85%

PHP 80%

JavaScript / Frontend 85%

RESTful API Development 90%

Cloud & DevOps

AWS Services 85%

Azure Cloud Platform 80%

Docker & Containerization 75%

CI/CD Pipelines 85%

Databases & Data

MySQL 90%

Oracle 85%

Database Design 95%

Data Integration 85%

Project Management & Analysis

A

Agile/Scrum Methodology

S

Stakeholder Management

R

Requirements Gathering

T

Team Leadership

B

Business Process Modeling

S

System Architecture

Q

Quality Assurance

C

Client Relationship Management

Education

The Open University of Hong Kong

Bachelor of Computing

October 2012 - October 2014

Focus areas: Software Development, Database Systems, and Business Information Systems

Business Solutions & Innovation

Business Process Automation

Implementing intelligent workflows that automate repetitive tasks across disparate systems. Reducing manual data entry by 50-70% while improving data accuracy for SME clients.

Data Integration Expertise

Creating seamless connections between business systems (CRM, ERP, POS, Accounting) to establish single source of truth and enable real-time business intelligence.

Cloud Migration Strategy

Developing phased approaches to migrate legacy systems to modern cloud platforms, minimizing disruption while maximizing cost savings and performance improvements.

Predictive Analytics Integration

Implementing business intelligence tools with predictive capabilities to help SMEs forecast inventory needs, customer behavior, and resource requirements.

Recent Project Highlights

Retail POS Integration Suite

Designed and implemented an integrated POS system for a retail chain with 12 locations, connecting inventory management, customer data, and accounting systems in real-time using API-driven architecture.

Result: 35% reduction in inventory costs, 28% increase in staff efficiency, and 99.8% data accuracy across platforms.

Manufacturing ERP Cloud Migration

Led the migration of a legacy manufacturing ERP system to a modern cloud platform with automated workflows and mobile accessibility for production staff.

Result: 40% reduction in IT maintenance costs, 50% faster reporting, and 99.9% system availability.

Customer Insights Dashboard

Developed a business intelligence solution that aggregates customer data from multiple touchpoints, providing SME clients with actionable insights on customer behavior and preferences.

Result: 22% increase in customer retention and 15% growth in average purchase value through targeted marketing.

Industry & Solution Experience

Retail Systems

E-commerce Platforms

CRM Solutions

ERP Implementation

POS Integration

Inventory Management

Business Intelligence

Workflow Automation

Digital Transformation